Refund policy
At NovaDrop we want you to be happy with what you ordered. If something isn't right, we'll put it right.
30-Day Returns
You can return any unused item within 30 days of receiving it, for any reason. To start a return, email support@novadrop.uk with your order number.
This is longer than UK law requires. Separately from this policy, the Consumer Contracts Regulations give you 14 days from receiving your goods to tell us you are cancelling, and a further 14 days to send them back. Our 30-day policy sits on top of those rights and does not reduce them.
Free returns - we cover these
- Item arrived damaged or broken
- Wrong item delivered
- Item never arrived within 30 days of dispatch
- Item significantly different from its description
In these cases we'll send a free replacement or a full refund, your choice. You will usually not need to return the item.
Change-of-mind returns
Return any unused item in its original condition within 30 days. Return postage is the customer's responsibility. Refunds are processed within 5-10 business days to your original payment method.
Faulty goods
If an item develops a fault, your rights under the Consumer Rights Act 2015 apply in addition to this policy. Email us and we will arrange a repair, replacement or refund.
Non-returnable items
- Items used or damaged after delivery
- Hygiene products once opened
- Items returned after the 30-day window without prior agreement
Contact
Email support@novadrop.uk - we reply within 24 hours, Monday to Friday.
NovaDrop, 17 Millfield Close, March, PE15 9HL, United Kingdom.