FAQ — Delivery, Returns & More

Ordering & Delivery

How long does delivery take?

It depends which items you order, so we set it out plainly:

UK Stock items — 2–5 working days. Our heaters and dehumidifiers are held in a UK warehouse and ship domestically. You can see them all in the UK Stock — Fast Delivery collection.
Everything else — 10–20 business days. The rest of our range ships from our overseas warehouse. It takes longer, and we would rather tell you that up front than surprise you after you have paid.

Orders are processed within 1–2 business days before dispatch. UK standard delivery is £4.99 and is free on orders over £50. Express delivery (£6.99) is available on selected UK Stock items.

EU delivery takes 12–20 business days (£14.99). Rest of world takes 15–25 business days (£23.99).

How do I tell which items are UK stock?

They are tagged and grouped in the UK Stock — Fast Delivery collection, and each product page says so in the description. If it does not say UK stock, expect the 10–20 business day window.

Do you deliver across the UK?

Yes — we deliver to all UK addresses, including Northern Ireland, the Highlands and Islands.

Will I get tracking?

Yes. You'll receive a confirmation email when you order and a tracking email as soon as your order is dispatched.

My order hasn't arrived — what do I do?

If your order hasn't arrived within the estimated window, email support@novadrop.uk with your order number and we'll investigate straight away. If an order never arrives within 30 days of dispatch, you get a free replacement or a full refund — your choice.

Returns & Refunds

What is your returns policy?

You can return any unused item within 30 days of receiving it, for any reason. That is longer than the 14 days UK consumer law requires — we offer it because we would rather you bought with confidence.

If an item arrives damaged, wrong, or significantly different from its description, the return is completely free — we'll send a replacement or refund you in full, and you don't need to post the item back.

What are my rights under UK law?

Separately from our 30-day policy, the Consumer Contracts Regulations give you 14 days from receiving the goods to tell us you are cancelling, and a further 14 days to send them back. Our policy sits on top of those rights — it does not replace or reduce them.

How do I start a return?

Email support@novadrop.uk with your order number and a short note (photos help if something arrived damaged). We respond within 24 hours, Monday–Friday.

Who pays return postage?

If the item was damaged, wrong or not as described, we do — and you usually will not need to return it at all. For change-of-mind returns, return postage is yours.

How quickly are refunds paid?

Refunds are processed within 5–10 business days and go back to your original payment method.

Products & Trust

Are your products safe for UK use?

All electrical items are supplied with UK three-pin plugs or USB charging and are intended for UK mains voltage (230V). Every heater we sell includes overheat protection, and freestanding models include tip-over shut-off.

Which dehumidifier size do I need?

As a rule of thumb: a compact unit suits a single small room or wardrobe-level damp; a 12L/day unit handles a damp bedroom or laundry-drying; a 16L/day unit is for larger homes or persistent damp across several rooms. If you're unsure, email us a description of the room and we'll recommend one — no hard sell.

Do you have customer reviews?

We are a new store, so on most products the answer is honestly not yet. When reviews appear on our product pages they are from verified buyers through Judge.me — we do not write them ourselves and we do not buy them.